Configuration Management
ITIL / Best Practice
Configuration Management controls not only the aspects covered by Asset Management, but also identifies the nature and importance of relationships between assets (configuration items).
The role of the Configuration Management Database (CMDB) is to identify, control, maintain and verify configuration items (CIs) within your organization. The quality of data within your CMDB will affect the efficiency and effectiveness of your entire service management strategy and impacts on all areas of IT Service Management (ITSM).
The main activities of Configuration Management are:
- Planning
- Identification
- Configuration Control
- Status Accounting
- Verification and Audit
Best practice solutions should be closely aligned with the needs of your organisation: too often CMDB's are designed as a 'catch all' and become impossible to manage. A CMDB should reflect CI's that are valuable to your organisation, added levels of granularity are wasteful.
