Change Management
Standards
ISO/IEC 20000 and ITIL
The 'management of change' is a broad and far ranging topic incorporating personal and technical responses to alterations in an environment or configuration. ISO 20000 and the ITIL framework cover change management with respect to the managerial processes that are involved.
Compliance with any standard will have at its heart an effective change management process, which will lay the groundwork for control, audit, accountability and variance reporting.
